92pkt Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how 92pkt ("the Platform", "we", "us", "our"), operating at 92pkt.pro, collects, processes, stores, and protects the personal data of individuals who visit our website, register an account, or use any of our services — including online casino games, PSL and cricket sports betting, the Mines Gold game, the 92pkt Loyalty Program, and all associated payment and support functions.

92pkt is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles under the international gaming license framework under which the platform operates. This Policy applies to all registered players regardless of their city of residence — whether you are joining us from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or anywhere else across Pakistan.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy. By registering on 92pkt, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

02 Data We Collect

2.1 Registration Data

When you create a 92pkt account, we collect the following personal information:

• Full legal name (as it appears on your CNIC or passport);
• Date of birth (to verify the 21+ age requirement);
• Residential address, including city and postal code;
• Email address and mobile phone number;
• Username and encrypted account password.

2.2 KYC Verification Data

To comply with our international gaming license obligations and anti-money laundering (AML) requirements, we may collect:

• Government-issued photo identification (CNIC, passport, or driving licence);
• Proof of address documentation (utility bill or bank statement dated within 90 days);
• Proof of payment method ownership (JazzCash or EasyPaisa account confirmation);
• Source of funds declarations for high-value accounts.

2.3 Financial Data

When you make deposits or request withdrawals, we record transaction details including payment method type (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20), transaction reference numbers, amounts in PKR, timestamps, and processing status. Full payment card or bank account numbers are not stored on 92pkt servers — these are handled directly by our licensed payment processors.

2.4 Platform Usage Data

We automatically collect technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session timestamps, login history, and session duration;
• Pages visited, games played, bet amounts, and game outcomes;
• Responsible gaming tool usage (deposit limits, session limits, self-exclusion).

2.5 Communications Data

If you contact 92pkt via live chat, email, or any other support channel, we retain records of those communications including the content of messages, support ticket references, and resolution outcomes. This data is used to improve our customer support and to maintain an audit trail where required by our licensing obligations.

2.6 Summary of Data Categories

03 How We Use Your Data

92pkt processes personal data for clearly defined and legitimate purposes only. The following table outlines the primary purposes for which we use your data:

• Account Management: To create, maintain, and administer your 92pkt player account, including processing login sessions and managing account preferences;
• Identity Verification: To verify your age (21+) and identity in compliance with our gaming license KYC obligations and to prevent fraud and impersonation;
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 in Pakistani Rupees;
• Gaming Operations: To provide access to cricket betting, PSL markets, slot games, live casino, Mines Gold, and all other 92pkt products;
• Responsible Gaming: To enforce deposit limits, session limits, cool-off periods, and self-exclusion requests you have applied to your account;
• Regulatory Compliance: To fulfil our obligations under our international gaming license, including AML monitoring, suspicious activity reporting, and record-keeping;
• Fraud Prevention: To detect and prevent account fraud, bonus abuse, collusion, match-fixing, and money laundering through automated and manual monitoring;
• Customer Support: To respond to your queries, resolve disputes, and maintain support records;
• Platform Improvement: To analyse platform usage patterns to improve game offerings, navigation, and the overall player experience;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications.

04 Legal Basis for Processing

92pkt processes personal data on the following legal bases:

• Contractual Necessity: Processing required to deliver the services you have registered for — including account management, game access, and payment processing — is carried out on the basis of the contract between you and 92pkt as established by the Terms & Conditions;
• Legal Obligation: KYC verification, AML monitoring, and regulatory reporting are carried out to comply with the obligations of 92pkt's international gaming license and applicable financial crime legislation;
• Legitimate Interests: Fraud prevention, platform security, and service improvement activities are conducted on the basis of 92pkt's legitimate business interests, provided these do not override your fundamental rights;
• Consent: Marketing communications and non-essential cookies are processed on the basis of your explicit consent, which you may withdraw at any time.

05 Data Sharing & Third Parties

5.1 Who We Share Data With

92pkt does not sell, rent, or commercially trade your personal data. Data is shared only with the following categories of trusted third parties, each bound by strict confidentiality obligations:

• KYC Verification Providers: Licensed identity verification services that process your CNIC, passport, or proof of address documents to fulfil our regulatory obligations;
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency network processors who handle the technical execution of your deposits and withdrawals;
• Game Providers: Licensed casino game software providers whose platforms are integrated into 92pkt — these providers receive only a pseudonymised player ID, not your full personal details;
• Regulatory Authorities: Our international gaming license authority and relevant law enforcement bodies where disclosure is required by applicable law or a valid legal order;
• Fraud Prevention Networks: Industry-standard fraud prevention and AML screening services used to detect suspicious account activity and protect the platform integrity.

5.2 International Data Transfers

As 92pkt operates under an international gaming license, some processing activities may involve data being transferred to or accessed from jurisdictions outside Pakistan. Where such transfers occur, 92pkt ensures that adequate safeguards are in place, including data processing agreements with appropriate contractual protections for your personal data.

06 Cookies & Tracking Technologies

6.1 How We Use Cookies

The 92pkt platform uses cookies and similar tracking technologies for the following purposes:

• Essential Cookies: Required for the platform to function correctly — including maintaining your login session, remembering your responsible gaming settings, and preserving your game state;
• Security Cookies: Used to detect and prevent fraudulent login attempts, identify unusual account activity, and protect against cross-site request forgery (CSRF) attacks;
• Performance Cookies: Used to collect anonymous, aggregated data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve platform performance.

6.2 What We Do Not Use

92pkt does not deploy third-party advertising cookies, social media tracking pixels, retargeting scripts, or any cookie technology that tracks your browsing behaviour across other websites for commercial profiling purposes.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may impact the functionality of the 92pkt platform, including your ability to maintain a login session or access certain game features.

07 Data Retention

92pkt retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods required by our gaming license obligations:

• Account & Identity Data: Retained for the duration of your account plus a minimum of 5 years following account closure, to comply with AML record-keeping requirements;
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction in line with financial crime legislation applicable to licensed gaming operators;
• KYC Documents: Retained for the duration of your account and for 5 years following permanent account closure;
• Communications & Support Records: Retained for 3 years from the date of the last communication or support interaction;
• Platform Usage & Game Logs: Retained for 2 years for performance monitoring and dispute resolution purposes;
• Marketing Consent Records: Retained for the duration of your account or until you withdraw consent, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

08 Your Data Rights

As a 92pkt account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of all personal data 92pkt holds about you, along with information about how it is processed and with whom it is shared;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account record;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations;
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed;
• Right to Object: You may object to processing of your personal data where it is carried out on the basis of legitimate interests, including profiling for fraud prevention purposes;
• Right to Withdraw Consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

92pkt will acknowledge data rights requests within 5 business days and will respond substantively within 30 days of receipt. Complex requests may require an extension of up to an additional 30 days, of which you will be notified.

09 Data Security

92pkt implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction:

• Transport Encryption: All data exchanged between your device and 92pkt.pro is encrypted using TLS 1.3 with 256-bit AES cipher suites;
• At-Rest Encryption: Sensitive personal data and financial records stored in 92pkt databases are encrypted at rest using AES-256;
• Password Security: Account passwords are hashed using bcrypt with a high cost factor — they are never stored in plaintext;
• Two-Factor Authentication: SMS-based 2FA is available for all player accounts and strongly recommended;
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis, with all access logged and subject to regular audit;
• Penetration Testing: The 92pkt platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.

Despite these measures, no internet transmission is entirely risk-free. In the unlikely event of a data breach that affects your personal data, 92pkt will notify affected players and relevant regulatory authorities in accordance with our license obligations.

10 Children & Minors

92pkt is strictly an adult gaming platform. The minimum age to register and use the platform is 21 years. We do not knowingly collect personal data from any person under the age of 21. If it is discovered that an account has been registered by a person under 21, the account will be immediately suspended, any funds held will be dealt with in accordance with our regulatory obligations, and all personal data associated with that account will be securely deleted once the investigation is concluded.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has created an account on 92pkt, please contact us immediately at [email protected].

11 Marketing Communications

92pkt may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game releases, PSL cricket betting promotions, and Loyalty Program updates. Marketing communications are sent only where you have opted in to receive them during registration or through your account preferences.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email;
• Updating your communication preferences in your 92pkt account settings;
• Contacting our support team at [email protected] with a request to unsubscribe.

Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, or KYC requests — these are sent as a necessary part of providing the 92pkt service.

12 Changes to This Policy

92pkt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. Material changes to this Policy will be communicated to registered players via email or through a prominent notice on the platform at least 7 days before the changes take effect.

The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how 92pkt protects your personal data. Your continued use of the platform following notification of any changes constitutes your acceptance of the updated Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 92pkt handles your personal data, please reach out through the following channels:

• Email: [email protected] — use subject line "Privacy Enquiry" for fastest routing;
• Live Chat: Available 24 hours a day, 7 days a week directly from the 92pkt platform — click the chat icon in the bottom-right corner of any page;
• Data Rights Requests: Email [email protected] with subject line "Data Rights Request" — responses within 5 business days.

Our support team is fluent in Pakistani-English and familiar with the payment methods, verification processes, and gaming context most relevant to players across Pakistan. All data-related enquiries are handled with strict confidentiality.